Remove Microsoft Authenticator entry from the list.If you cannot work around this, go to the "MFA Reset" section below. If you get challenged with MFA during this process, you can click on Sign in another way link to see a list of other MFA methods you can use, assuming that you pre-configured them. NOTE: For security reasons, each time you attempt to access the "Security info" section of this profile, you will be challenged with MFA, unless you checked the box "Don't prompt me for 30 days" on that device during your previous login. Click Security info on the left side of your screen.Sign in to your Microsoft work/school account () on your computer.To add your new phone to your Microsoft profile, you need to access and edit your Microsoft work/school account profile. Updating your Microsoft Profileīecause this app ties itself to a specific device, you can’t simply install the app on your new phone or tablet and expect it to work. If you can't, you have to submit a request by opening a ticket to have your MFA reset. What happens when you purchase a new phone and no longer have the old one? If you have access to a computer, you may be able to update your MFA configuration to include your new phone following steps outlined below. Selecting Microsoft Authenticator app as a primary second factor authentication method during the initial MFA setup have posed a big challenge to users that did not configure any alternate authentication methods. This option requires you to have access to a phone that you used and registered with Microsoft during MFA setup, in order to complete the MFA challenge when signing in.
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